Book Now

Last updated: 16/02/26

As a pet-dedicated, private jet service we aim to protect your personal information.  This policy is to information you what information we process when you user our services along with other relevant information required.  your privacy is respected and protected. We are committed to protecting your personal information and respecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your data. Read on to learn more about your rights and our practices. 

PetX Jets is a company based in the UAE but operates globally, At PetX Jets we process personal data in a variety of ways that include: 

Website Service – When you engage with our website in order to book a flight, contact us or read the information made available. 

Booking and fulfilment of flights – When you book a flight with us for you and your dog, we process personal information to deliver our luxury service for you and your dog. 

Sales and Marketing – We attend events, send emails and message via our social media channels to provide you with the best offers and information on PetX Jets Services.  

To fulfil the above services we often share information with our trusted partners who operate the jets, pet regulation specialists and use third part software and services in order to provide our services to you and your dog.  JetX are responsible for the data we collect and process for our own purposes and are committed to maintaining proportionate protection and privacy of your personal data.  

Contacting us 

Should you wish to contact us to find out more about how we process personal data and information, to exercise your rights, make a complaint or to discuss our practices, please use the following details: 

  • Post: 001 – 78800 IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
  • Telephone: +971 58 505 1886

What personal data will we collect about you? 

Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data and personal information which have been grouped together below: 

How do we use your personal data? 

The following table sets out why we process your personal data and information, including our lawful basis for processing your personal data, in accordance with UK and EU Legislation. We may rely on more than one lawful basis for processing your personal data depending on the context of the processing activity. 

Website Service – When you engage with our website in order to book a flight, contact us or read the information made available. 

Booking and fulfilment of flights – When you book a flight with us for you and your dog, we process personal information to deliver our luxury service for you and your dog. 

Sales and Marketing – We attend events, send emails and message via our social media channels to provide you with the best offers and information on PetX Jets Services. 

Purpose/activity 

Lawful basis for processing 

Personal Data Categories 

Booking and fulfilment of flights 

When you book a flight with us for you and your dog, we process personal information to deliver our luxury service for you and your dog. 

 

This processing is carried necessary for the performance of a contract, or to take steps prior to entering into a contract which PetX Jets and our clients are subject to. 
  • Name 
  • Date of Birth 
  • Passports 
  • Country Specific 
  • Email Address 
  • Home Address 
  • Telephone Number 
  • Billing Information 
     

Website Service  

When you engage with our website in order to book a flight, contact us or read the information made available. The Contact Us page and any correspondence sent via email is monitored by our internal teams, to ensure we identify and handle your request effectively. 

 

This processing is carried out for our legitimate interests, enabling PetX Jets to facilitate your enquiry. 
  • Name 
  • Email address 
  • Contact number 
  • Dog Details 
            
     

Sales and Marketing – We attend events, send emails, social media and targeted ads to provide you with the best offers and information on PetX Jets Services.  

 

This processing is carried out for our legitimate interests of promoting our Services to your organisation. 
  
If you do not wish any associated information then you can inform the relevant platform, click unsubscribe emails or contact us via ClientServices@petxjets.com. 
  • Name 
  • Email address 
  • Contact number 
  • Conversations 

To manage Financial Accounting and Administration 
Our financial management and accounting Services process basic client contact information to fulfil our accounting requirements. This ranges from invoices, account details, terms and conditions and bank details 

This processing is necessary for the performance of a contract with you, in our legitimate interests with your organisation, or to meet our legal obligations for financial reporting. 
  • Name 
  • Date of Birth 
  • Flight Booking Info 
  • Country Specific 
  • Email Address 
  • Home Address 
  • Telephone Number 
  • Billing Information 

To identify usage trends and understand our customer journeys: 
We will process information about how you use our Services. 

This processing is carried out for our legitimate interests to analyse and improve your user experience and the performance of our website. 
 
  • IP Address 
  • Social Media IDs 
  • Unique Visitor IDs 
  • Telephone Number 

Virtual Meeting Recordings 

This processing is carried out in our legitimate interests of accurately capturing a Teams call/meeting. 
  • Full name 
  • Images 
  • Conversational material 

Call logging and Messaging Apps 
If you telephone us or engage via messaging apps like WhatsApp, we use that to add it to our database. 

This processing is carried out in our legitimate interests of analysing and improving the user journey when contacting us. 
  • IP address 
  • Telephone number 
  • Conversational material 
  • Flight preferences 
     

Brand Pages and Chatbots 

We may offer our content through social media. Any information you provide to us when you engage with our content (such as through our brand page or via our chatbot on the Site or Service). Also, if you publicly reference our Service on social media (e.g., by using a hashtag, we may use your reference on or in connection with our Site or Service. 
 

This processing is carried out for our legitimate interests of promoting our Services to you and your organisation. 

 

Where we process your personal data based on our legitimate interests, we have carried out a balancing exercise to make sure our legitimate interest does not override your privacy rights as an individual. 

 

 

Sharing your personal data 

In order to deliver our holistic service to you, we share your personal information with third parties including service providers, jet operators, charters and business partners for fulfilling our service, business administration, support, processing, Services, or IT purposes.  

Where appropriate, we may also share your personal data with our third-party partners, for the purpose of promoting or delivering our services and events. Our third-party partners include but not limited to: 

  • Jetex 
  • LunaJets 
  • Pawesome Pets 
  • Microsoft 

Please note that any third parties will only process your personal data for specified purposes and where they have contractually agreed to treat the information confidentially and to keep it secure. 

We may also share your personal data with a third party who has purchased or merged with our organisation, in which case personal data held by us, about you, will be transferred to that third party to carry on our business. 

Please also note we engage heavily on social media platforms such as Instagram, Facebook, Tik-Tok and use messaging platform Whatsapp.  We encourage you to read their privacy policy and terms of use to ensure you are familiar with how your data is processed. 

Security of your personal data 

At PetX Jets we strive to ensure your data is always afforded adequate protection by taking appropriate measures.  We only use enterprise level technologies and implement controls such as but not limited to: 

  • Ensuring Multi-Factor Authentication (MFA) is enabled where possible 
  • Information is encrypted at rest and in transit 
  • Security updates are applied periodically 
  • Controlled access to only approved individuals 
  • Data handling training for all employees 
  •  

International Data Transfers 

Although our systems and Services are primarily located within the United Kingdom and EEA, our company is established in Dubai, UAE.  There may be occasions where your personal data will be processed in countries not deemed by UK and EU to have adequate Data Protection safeguards in place.  

Automated decision making and profiling 

Automated decisions are where a computer makes decisions about you without a person being involved.  Profiling is the recording and analysis of a person’s psychological and behavioural characteristics, to assess or predict their capabilities or to assist in identifying categories of people. 

PetXJets does not make automated decisions about or profile its clients or customers. 

How long will we keep your personal data? 

We will only keep your information for as long as necessary, to fulfil our service to you and for compliance purposes.  

For further information on how long personal data is likely to be kept before being removed from our systems and databases, please contact us  at clientservices@petxjets.com   

 

Your rights 

Data Protection Legislation gives you a number of Rights over your information which are focused on placing you in control of how your data are processed. 

You can exercise these Rights by emailing us at clientservices@petxjets.com  or by writing to us at NEED ADDRESS 

We may verify your request and identity before any information is provided to you. This is to make sure you are entitled to receive the information.   

You have the following Rights in relation to the processing of your personal data: 

Your Rights 

Description 

 

 

Right to be informed 

A right to be informed about the personal data we hold about you. 

Right of access 

A right to access the personal data we hold about you. 

Right to rectification 

A right to require us to rectify any inaccurate personal data we hold about you. 

Right to erasure 

A right to ask us to delete the personal data we hold about you. This right will only apply where (for example): 
  
We no longer need to use the personal data to achieve the purpose we collected it for. 

  • Where you withdraw your consent if we are using your personal data based on your consent. 
  • Where you object to the way we process your data (see the right to object described below). 
     

If you request us to delete your data, we will retain minimum personal data to document these requests and thereby avoid using your personal data for any other purpose. 

Right to restrict processing 

In certain circumstances, a right to restrict our processing of the personal data we hold about you. This right will only apply where (for example): 

  • You dispute the accuracy of the personal data held by us. 
  • Where you would have the right to ask us to delete the personal data but would prefer that our processing is restricted instead. 
  • Where we no longer need to use the personal data to achieve the purpose, we collected it for, but you need the data for the purposes of establishing, exercising, or defending legal claims. 

Right to data portability 

In certain circumstances, a right to receive the personal data you have given us, in a structured, commonly used, and machine-readable format. You also have the right to require us to transfer this personal data to another organisation, at your request. 

Right to object 

A right to object to our processing of the personal data we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we can demonstrate, on balance, legitimate grounds for continuing to process the personal data which override your rights, or which are for the establishment, exercise or defence of legal claims. 
 
In particular, you can exercise your right to object to marketing communications being sent to you by utilising opt-out mechanisms in emails we send to you. 

Right related to automated decision-making and profiling 

A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affects you. 

Right to withdraw your consent 

A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with brochures and newsletters).  

Your right to complain to the Supervisory Authority 

If you’re unhappy with how we’re using your personal data, you can contact us at clientservices@petxjets.com and we will work with you to resolve the matter.  

You also have the right to complain to a Supervisory Authority. In the UK, the Supervisory Authority is The Information Commissioner(ICO) who can be contacted by: 

  • Writing to: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

This Policy Changes 

We keep this Policy under review and it changes as our operations evolve. This notice was last updated in January 2026.